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Announcement:EVE Launcher - Feedback and issues

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Author	Thread Statistics \| Show CCP posts - 106 post(s)
Ms Michigan Aviation Professionals for EVE The Ditanian Alliance 67	Posted - 2015.12.20 05:18:15 - [1] - Quote Hoping by posting here I might get some help. I have been without playing for awhile now (support tickets filed - no luck.) EVE Launcher fail here for me. Game was working fine and then this patch and I can't run the game. The launcher launches, then I can put in my username/pass and hit "login" but then the button to "play" is greyed out. The status bar at the bottom just says "installing files" and hangs forever. Sometimes I try and it says something like "cannot update launcher etc etc" I have tried deleting my launcher folder. Then I downloaded the launcher and reinstalled. Same error. Even with the new launcher from Friday. The only way I can login is to go into the launcher settings and manually IMPORT the latest patch. Then it will let me log in. If I close the launcher though, same problem starts again until I re-import the patch. :( I looked at my launcher error file, and there was some stuff in there about SSL connection. I disabled my firewall, etc and no luck. Like I said, though, I changed nothing. It was the patch that caused everything to stop working - i.e. that is the only thing that changed. Any help is appreciated. Missing out on gametime here and trying to avoid a full reinstall for what is obviously a bug.
Ms Michigan Aviation Professionals for EVE The Ditanian Alliance 67	Posted - 2015.12.21 21:38:26 - [2] - Quote Days, dev posts, nothing?! Really? 8+ year EVE subscriber. I can't get a petition response. I can't get a DEV response. It is getting old. I guess I have to uninstall, reinstall, and download 20+ gigs of files. i.e. I am on my own. Thanks.
Ms Michigan Aviation Professionals for EVE The Ditanian Alliance 67	Posted - 2015.12.22 17:14:00 - [3] - Quote Cat Harkness wrote: Ms Michigan wrote: The only way I can login is to go into the launcher settings and manually IMPORT the latest patch. Then it will let me log in. If I close the launcher though, same problem starts again until I re-import the patch. :( With this statement it is clear you are using the OLD launcher. Try to download the new one and see if that helps First - thanks for all the help/responses. I did download the new one. I deleted my old launcher folder...see my earlier post in this thread. It did not work. Can someone walk me through it I guess?
Ms Michigan Aviation Professionals for EVE The Ditanian Alliance 67	Posted - 2015.12.22 17:16:33 - [4] - Quote CCP Snorlax wrote: Ms Michigan wrote: Days, dev posts, nothing?! Really? 8+ year EVE subscriber. I can't get a petition response. I can't get a DEV response. It is getting old. I guess I have to uninstall, reinstall, and download 20+ gigs of files. i.e. I am on my own. Thanks. I'll see what I can do to help, but I need details. I'm assuming you're experiencing trouble with the launcher - are you running the new launcher? If not, please give it a try. If that still doesn't work, please file a bug report, attaching the logs from the launcher - %LOCALAPPDATA%\CCP\EVE\Launcher and describe your symptoms in detail. Reinstalling the new launcher does not mean you will have to download everything again - the launcher install is a 50MB download - if you have EVE previously installed it will use the shared cache so any resource you have already downloaded will not be downloaded again. I did petition this on the support page and attached my logs. I thought I did a bug report too... I am running launcher version 967872 - isn't that the new one?
Ms Michigan Aviation Professionals for EVE The Ditanian Alliance 67	Posted - 2015.12.22 17:18:19 - [5] - Quote Jaantrag wrote: Ms Michigan wrote: Days, dev posts, nothing?! Really? 8+ year EVE subscriber. I can't get a petition response. I can't get a DEV response. It is getting old. I guess I have to uninstall, reinstall, and download 20+ gigs of files. i.e. I am on my own. Thanks. in the new launcher TRIPLE check your shared cache folder location in the settings .. I did. It points to my install "C:\Games\EVE Online\Resource Cache\"
Ms Michigan Aviation Professionals for EVE The Ditanian Alliance 67	Posted - 2015.12.22 17:24:14 - [6] - Quote Ok, so everytime I go to file a bug report, it says, "An unexpected error occurred while submitting your bug report. Please try again later. " I can't even file a bug report. I think I am giving up on EVE. This is the universe's way of telling me the addiction is over.
Ms Michigan Aviation Professionals for EVE The Ditanian Alliance 67	Posted - 2015.12.22 23:28:40 - [7] - Quote Allright guys. Apparently I was on the old launcher. I had installed the files I was pointed too before but I guess I needed to do the whole thing over. This one looks completely different and behaves like the dev blog says it should. Now my question is, how do I have it import my old resources folder over? My old settings over??
Ms Michigan Aviation Professionals for EVE The Ditanian Alliance 67	Posted - 2015.12.23 17:28:27 - [8] - Quote CCP Snorlax wrote: Ms Michigan wrote: Allright guys. Apparently I was on the old launcher. I had installed the files I was pointed too before but I guess I needed to do the whole thing over. This one looks completely different and behaves like the dev blog says it should. Now my question is, how do I have it import my old resources folder over? My old settings over?? From the drop down menu, select Client Settings. In the dialog on the left hand side you should see the settings folders for your existing clients - drag the one you want to migrate over to the right hand side, then rename it to what you want. You can always redo this if you think something went wrong - the new launcher does not delete anything from the old. I just did a clean install and am in the process of redoing all my settings. I was nervous about my old client settings messing up the clean install. Then I just copied the RES files over to the new install folder and verified them. It seems to be working like a charm. I can finally play again. Cheers and Merry Christmas.

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